4d ago
Raw Preview Bug
Hey man,
Looks like the raw photo previews aren't working. I've tried on three separate images and same issue.
- "hangs" forever
- error message about not being able to generate raw preview
Pending
Hey, sorry about the trouble with this! We're on it and will resolve it ASAP. Would it be okay if we contact you for the files in case needed?
Sure. I have to admit, I'm quite frustrated with this and other issues I'm running into. It's like every time I log in, there's another major issue I run into. Are you guys actually testing your own product?
Thanks for being candid about this. I completely understand the frustration. I’ve just done a fresh round of UAT on the RAW preview flow. I downloaded a RAW file from this Leica sample page: https://www.kenrockwell.com/leica/m9/sample-photos-3.htm, uploaded and tested it, and then also tested another .dng file through the Share Project view. I’m also sharing a video of everything I tested so you can see exactly what I did and the results. I want to be fully transparent while we investigate this. I’m continuing to look into this more deeply, as there may be something specific about the files or the processing path causing the issue. Could you please send the .dng files that are failing for you to support@reloops.app? Having the exact files will help us reproduce the problem and identify the root cause much faster. Really appreciate your patience, and thanks for helping us get to the bottom of it. Link of video : https://www.reloops.app/share/865b8f7b-ec84-4961-a2f2-ffe28… Link of project : https://www.reloops.app/share/project/ab21ed44-d6d5-4c18-8…